Shipping & Returns

1. Where We Ship From

Parts and accessories ship directly from our distributor's warehouse to the address you give us at checkout. Most of that inventory is held in the United States, so a typical parts order crosses the border on its way to you rather than passing through our Oakville showroom. We ship anywhere in Canada. Orders to any other destination are reviewed case-by-case — contact our parts team before ordering.

2. Shipping Rates

There is no flat shipping fee and no free-shipping threshold. Freight is quoted live at checkout from the carriers' own rates for your exact basket and address, and you are charged what the carrier charges — nothing is estimated or averaged.

• How it is calculated: Enter your shipping address at checkout and we request live rates based on the weight, dimensions, and origin warehouse of every item in your cart.
• Choosing a method: Every available service is listed with its price and estimated transit time so you can weigh cost against speed. You select one before payment.
• If we can't get a rate: We will tell you rather than guess. Call us on +1 (905) 337-9400 and we'll arrange the order by hand.
• Oversized or freight shipments: Full exhaust systems and select large items move on a freight carrier and are quoted the same way. Curbside delivery only unless otherwise arranged.
• Split shipments: If your items sit in more than one warehouse the order arrives as more than one shipment. Each leg is priced in the quote you see.

3. Customs, Duties & Brokerage

Because parts ship from the United States, an order into Canada is an import. Import duty, taxes, and customs brokerage are not included in the amount we charge you. They are billed to the recipient by the carrier, usually on delivery.

• Who sets them: The Canada Border Services Agency and the carrier — not Clarkson Fine Cars. We have no control over the amount and cannot waive it.
• Why we don't quote a figure: There is no fixed rate or published schedule we can pass on. What is charged depends on the goods, their value and weight, and the carrier handling the shipment. We would rather disclose that plainly than publish a number that turns out to be wrong.
• Brokerage is per shipment: An order that ships from more than one warehouse may be charged brokerage more than once. Where an order can be filled from a single warehouse, we prefer that.
• Refused shipments: Declining to pay duty or brokerage on delivery does not cancel the order. The parcel is returned at the customer's cost and the return terms below apply.

If the customs treatment of a particular order matters to you before you commit, talk to our parts team first.

4. Lead Times & Transit

Transit estimates come from the carrier on the same quote as the price, and are shown next to each shipping method at checkout. They are estimates, not guarantees — cross-border shipments clear customs on the way, which can add time no carrier can predict. Separately from transit, special-order and made-to-order items (including most Fi EXHAUST systems) carry a manufacturer lead time of 4–8 weeks before anything ships at all. We'll confirm the lead time at the time of order and keep you updated on production milestones.

5. Tracking

Once your order ships you'll receive a tracking email with a link to follow the shipment. An order filled from more than one warehouse ships as more than one parcel, each with its own tracking number and its own delivery date — parts arriving separately is normal and does not mean anything is missing. If you don't see tracking within 48 hours of shipping confirmation, check your spam folder or contact us.

6. Damaged or Incorrect Shipments

Risk of loss passes to the customer upon handoff to the carrier, but we'll make sure you're taken care of. For large or high-value shipments, inspect the package before signing the delivery receipt. Damage or loss claims must be reported within 48 hours of delivery — email sales@clarksonfinecars.com with your order number, photos of the damage, and a brief description.

7. Returns

• Return window: 14 days from the date of delivery.
• Condition: Items must be in their original, unopened packaging with all included hardware and documentation.
• Restocking fee: A 15% restocking fee applies to all non-defective returns.
• Non-returnable items: Installed or modified parts, special-order items, and freight-shipped exhaust systems are non-returnable except in the case of a manufacturing defect.
• Return shipping: The customer is responsible for return shipping costs unless the return is due to our error or a confirmed defect.

8. Fitment Guarantee

Every part is matched against the chassis, model year, and engine code listed on its detail page. If you receive a part that does not fit a vehicle matching the listed fitment, we'll arrange a free return shipping label and either exchange it or refund you in full. The customer is responsible for confirming fitment before installation — once a part is installed or modified, it is non-returnable.

9. Defective or Warranty Items

Parts and accessories are covered by the manufacturer's warranty where applicable. If a part fails within the manufacturer's warranty period, contact us with your order number and a description of the issue — we'll facilitate the warranty claim on your behalf. Clarkson Fine Cars is not liable for labour costs, towing fees, or incidental expenses associated with a part failure.

10. How to Start a Return

Email sales@clarksonfinecars.com with your order number and the reason for the return. Our parts team will respond within one business day with a return authorization and shipping instructions. Please do not ship items back without authorization — unauthorized returns may be refused or delayed.

11. Refunds

Approved refunds are issued to the original payment method within 5–7 business days of our receipt and inspection of the returned item. You'll receive an email confirmation when the refund is processed. Depending on your bank, the refund may take an additional 3–5 business days to appear on your statement.

12. Contact

Clarkson Fine Cars — Parts & Tuning
2357 Royal Windsor Drive, Oakville, ON L6J 7X8
sales@clarksonfinecars.com
+1 (905) 337-9400